Refund policy
Order Cancellation and Changes
As a general rule, cancellations or changes to orders are not accepted once an order has been placed.
If You Receive an Incorrect or Defective Product
We make reasonable efforts to ensure product quality; however, if you experience any issues, please contact monoto design support.
If the product is defective, please contact us by email and include a photo of the affected area.
For cases of confirmed incorrect shipments or defective products, monoto design may, at its sole discretion, cover reasonable shipping costs associated with returns or exchanges.
Returns and Exchanges
Defective Products
Please inspect the product promptly upon arrival.
Products that meet the following conditions may be eligible for repair or replacement, subject to review and approval.
Please contact us within 7 days of receipt.
Eligible cases may include, but are not limited to:
- The product received is clearly different from the item ordered
- Products that are damaged, broken, or visibly defective upon arrival
- Products that do not function as intended (e.g., wheels do not rotate properly)
