Seller Information (Legal Disclosure)

Company Name
monoto design LLC

Representatives
Risa Aoki / Manami Sudo

Address
7F Suishin Building
1-11-1 Kitasaiwai, Nishi-ku
Yokohama, Kanagawa 220-0004
Japan

Phone Number
+81-50-5480-2052

Email Address
info@monoto-design.com

Sales Website
https://hexcruiser.shop

Payment Methods

• Credit Card
• Cash on Delivery (where available)
• Convenience Store Payment (where available)

Payment Timing

• Credit Card: Payment is processed at the time of order
• Cash on Delivery: Payment is due upon delivery to the carrier
• Other methods: Payment timing may vary depending on the selected method

Order Quantity

Orders may be placed from a minimum of one (1) unit.

Order Validity

If payment is not received within 15 days, the order may be automatically canceled at our sole discretion.

Delivery Time

Estimated delivery times displayed on the website are for reference only and are not guaranteed.

Delivery dates may change due to various factors, including but not limited to logistics conditions, customs clearance, or other unforeseen circumstances.

We do not guarantee delivery on requested dates.

Shipping Method

Orders will be shipped via carriers designated by the Company.

Returns and Defective Products

If the product is defective or an incorrect item was delivered, we may, at our sole discretion, provide a replacement or other appropriate remedy.

If damage occurs during shipping, please contact us promptly.

For approved cases, we may cover reasonable shipping costs associated with returns or exchanges.

Return Eligibility

Returns may be accepted only in cases of:

• Defective products
• Incorrect items shipped

Return Period

You must contact us within 7 business days after receiving the product.

Requests made after this period may not be accepted.

Return Procedure

Please contact us by email or phone to request a return.

If approved, refunds may be processed within approximately 30 days, using a method determined by the Company.

Disclaimer

Results and performance of the product may vary depending on the user.

Any statements regarding the product do not guarantee specific results, performance, or outcomes.